FAQ

Frequently Asked Questions

Adjust Notification Preferences.
Go to the top right of the screen and click on the notification Bell.  Then the notifications will pop up.  Click on Preferences and that will open the noti...
Wed, 26 Jan, 2022 at 10:11 AM
Clearing Browser Cache Google Chrome
If items are not functioning correctly there are two ways to clear your browser cache in Chrome.   1. Hit the Ctrl and the F5 key at the same time (Ctrl...
Tue, 12 Jan, 2021 at 10:39 AM
Fax Failure Reference for Error Codes
Failed Final call progress: Normal busy / Busy / Busy (TP) The fax number provided was busy and the fax failed because the line was busy even after the d...
Tue, 12 Jan, 2021 at 10:41 AM
Forgot Password
To reset your password, please click on the Forgot your Password link below the Log In button.  If you need further assistance, please contact the triage co...
Tue, 12 Jan, 2021 at 10:33 AM
How to change your password
From the On-Call Hub home screen click the icon at the top on the far right which will open a new screen with your user profile.  Click on the edit button...
Tue, 12 Jan, 2021 at 10:43 AM
On-Call Hub: Customer Portal 101
Please refer to the following link.  Customer Portal 101
Thu, 5 Aug, 2021 at 10:38 AM